Each young writer’s Jump Writing journey begins with an evaluation of their current writing.

Upon enrolling in Jump Writing, you will receive a link to a computer-based online assessment.

This assessment will take about 45 minutes, and we ask that your child complete this before their first learning session.

During your child’s first learning session, they will receive a series of writing prompts and use their 50 minute session to produce a writing sample based on those prompts. This writing sample will then be reviewed by a credentialed teacher through our proprietary rubric.  

Based on the results of the computer-based and written assessments, your child will be assigned to a course of curriculum customized to their level of spelling, grammar, vocabulary, sentence fluency, and in some cases other age/grade level appropriate aspects of writing. 

Once these two assessments have been completed, a student will begin their customized coursework, typically during their second learning session.

We continue to regularly assess students, to make sure their customized Jump Writing curriculum grows with them as their skills and confidence grow. Depending on the frequency with which a student attends, they will typically be formally re-assessed every 4 to 8 weeks.

These assessments are reviewed within 18 hours of completion, allowing you to schedule your child’s first session (the writing-sample assessment) one day, and their second session (first “normal” learning session) the next day.

We typically see Jump Writing members attend an average of three 50-minute Learning Sessions per week. Some attend twice a week, some attend four times a week. For some families, it fluctuates based on their schedule of other activities. We suggest that your student attend a minimum of two Learning Sessions per week, (on average), to make the program worthwhile.

The curriculum is personalized, and your child will “pick up where they left off” at the conclusion of their previous session, whether that session was yesterday or ten days ago.

The more Learning Sessions your child is able to attend, the more they will learn, the better prepared they will be for academic success, and the more value you will receive for your investment.

You can schedule by the week, or by the month. We’ve designed the program to allow parents flexibility.  If your schedule fluctuates week-to-week, you have the flexibility to set a new schedule each week. If you prefer the convenience and simplicity of securing a regular recurring schedule, you can do that too!

To schedule:

1. Sign-into www.jumpwriting.com/login, click “Book a Session” and select the day you would like to schedule (e.g. Jump Writing – Monday).
2. Select your desired start time and click enroll.
3. Return to “Book a Session” and add up to four sessions per week.
4. Sessions may be booked up to 4 weeks in advance.
5. Sessions must be booked by Sunday at 5pm PST for the following week.

The schedule for each week locks on Sundays at 5pm PST/8pm EST.  If you have missed the cut off, you can reach out to us to add your child manually, if there is room in the session.  If you miss the cutoff, we cannot guarantee spots are available for your chosen time/day, so please be flexible with a few choices if you miss the cutoff time.

You can still attend! However, the available time-slots will be more limited. We staff for the week based on registrations received by the deadline. We know that busy parents sometimes forget (we’re parents too!), and we include some extra openings into each week’s staffing.

If you forget to schedule, e-mail contact (at) jumpwriting.com ASAP with a list of desired timeslots.

If you are participating in the Jump Writing program, you will be automatically assigned one of our trained coaches at the start of each learning session. It is not possible to request a specific coach for a learning session.

In the Jump Writing program, the curriculum is designed for your child to work with various instructors, and you will likely work with multiple coaches over the course of the program.

Jump Writing memberships start whenever you are ready and operate on a “rolling” month. For example, if you start on January 4^th, your first month will run through February 3^rd. With this structure, there is no need to prorate a month, or to wait for the start of a new month to begin helping your child!    

CANCELLATION & REFUND POLICY

You are not locked into a long-term agreement and can cancel by letting us know at least 10 business days before your next scheduled payment.

If you decide to cancel before the end of a 6-month membership, we will automatically convert your registration to a shorter membership, which would typically have a slightly higher per-month fee. You pay the difference in the monthly fee for the term of the membership.

If you need to cancel before the completion of your selected duration, let us know by e-mailing contact@jumpwriting.com.

In the event you register and pay for a Jump Writing membership, but need to cancel before your child’s first scheduled session, you will be refunded the amount you paid, less a 5% fee to cover credit card fees and administrative costs.

RENEWAL POLICY

This contract will automatically renew at the end of its term for a term of the same length. A two (2) week period of time (ten (10) business days) will be available at the end of each term for a student to switch between the month-to-month and 6-month term options only after the initial term has been completed (unless the student started with the month-to-month option). During this two (2) week period of time, a contract may also be canceled if the applicable account is currently in good standing and no outstanding balances are due.

SCHEDULING POLICY
If you miss the deadline to register for your child’s sessions for a week, your child will likely still be able to attend. However, the available time slots will likely be more limited.

LATE POLICY

To prevent disruptions for learners who do arrive on time, any student logging on more than 5 minutes late will not be admitted.

If a student misses a session without 24 notice, that session is considered “used” and cannot be rescheduled. If you provide 24 hours notice of a need to reschedule, we will reschedule you for another session that week. Sessions cannot be rescheduled from one week to another.

PAYMENT AUTHORIZATION

I do hereby authorize Jump Writing (and parent company Ringtail Learning, Inc.) to transfer electronic funds on a recurring basis from the credit/debit card account I specified for my plan membership dues. This authorization is to remain effective until Jump Writing has collected for all charges assessed in connection with the terms and conditions of this Agreement.

Tuition fees for all students are due and must be paid on or before the beginning of each program month, regardless of Student’s absence, major holidays, and/or school holidays. In the event that a student is absent all applicable fees are still due at their standard interval regardless of attendance.

In the event that a student is absent due to medical reasons, tuition fees only may be postponed with the proper medical proof for only one (1) month. Students will not be allowed to attend sessions until all billed amounts and fees are paid in full.

I understand that the classes are based on a twelve-month calendar year, with a month defined as the start date of the agreement through one day before the same date of the following month. For example, an agreement beginning on January 7^th would complete one month at the end of the day on Feb 6^th. An agreement started April 15^th would complete one month at the end of the day on May 14^th, and so forth. In the event that the “day before the same date of the following month” does not exist, the month will be considered complete on the last day of that month. For example, an agreement commenced on January 31^st would be considered to have completed one month on the last day of February; Feb 28^th or in a leap-year, Feb 29^th, as there is no Feb 30^th due to the inconsistent number of days in months.

TERMS OF USE

Jump Writing offers products and services provided by Ringtail Learning, Inc., our subsidiaries, and under brand names including Jump Private Coaching. These Terms of Use (“Terms”) govern your use of our website, and any other products and services (“Services”). Please read these Terms carefully, and contact us if you have any questions, requests for information, or complaints. By using our Services, you agree to be bound by these Terms, including the policies referenced in these Terms.

You agree that each Jump Writing membership provides access for one student to Jump Writing’s services. Each student that you wish to participate in the program must have their own active and payment-current membership. You agree that you will not share access to your account or access information for your account with any third party. Using our Services does not give you ownership of, or any intellectual property rights in, our Services or the content you access.

COMMERCIAL USE

Any use of our Services for commercial purposes is strictly prohibited. Any commercial use must be subject to a separate agreement with Ringtail Learning, Inc.

FEEDBACK

We welcome your suggestions, ideas, comments, and other feedback regarding the Services (“Feedback”). By submitting any Feedback, you grant us the right to use the Feedback without any restriction or any compensation to you. By accepting your Feedback, Jump Writing does not waive any rights to use similar or related Feedback previously known to Coursera, developed by our employees, contractors, or obtained from other sources.

SECURITY

We care about the security of our users. While we work to protect the security of your account and related information, Jump Writing cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account by emailing contact@jumpwriting.com

THIRD PARTY CONTENT

Through the Services, you will have the ability to access and/or use content provided by third parties, other users, and/or other third parties and links to websites and services maintained by third parties. Jump Writing cannot guarantee that such third party content, in the Services or elsewhere, will be free of material you may find objectionable or otherwise inappropriate or of malware or other contaminants that may harm your computer, mobile device, or any files therein. Jump Writing disclaims any responsibility or liability related to your access or use of, or inability to access or use, such third party content.

Once you or your child click the Zoom link to start the session, your child’s coach will provide them dashboard access via a dashboard link.  There is no need to be in the dashboard before the coach provides access at the start of each session.

If you have multiple children working with us, each child will need their own device if they are participating at the same time. All participants use the same Zoom link to arrive at class. The link is consistent from session to session and can be bookmarked. It is also provided ahead of time through a reminder email.  If you cannot find (or did not receive) the reminder email, you can use the link in a previous reminder, as the link is always the same.  If you cannot find the link for any reason, and do not have it bookmarked, you can always reach out to us!

Laptop or desktop computers are the optimal devices for students to use while participating in Jump Writing. If a student will be using a tablet, we advise providing them an external keyboard to simplify typing. If you have multiple students participating in the same session or timeslot, each will need their own device.

You can request to have your child in the same breakout room with one or two of their friends, and this may be possible depending on available space in the session.  However, the program is individualized, so students will be interacting with their instructor and not with other students during their Jump Writing session.

The program is designed for each student to learn through a curriculum tailored to their specific goals and needs. Each will have 1:1 time with a coach interspersed with independent practice time during each session. Because students do not work together, the ages and skills of the other students in their session do not impact their experience. As a result, there will typically be mixed levels within each session.

Each student is evaluated in an ongoing basis by their 1-1 instructor. If you have specific skills or growth opportunities you would like your child to develop, your Jump Private Coach can focus on those. Otherwise, your child’s Coach will assess their process as they go. We pay our coaches for prep time before each session to prepare personalized and customized instruction for that coaching session.

Your child will complete a pre-assessment during their first Jump Writing session. The results of this pre-assessment are used to tailor your child’s curriculum for their first learning module. (A learning module is typically 12 – 15 sessions.) Once your child progresses through that module, your child will then complete another assessment that will inform the design of their next learning module. At that time, we provide you the results of both the pre and post-assessment to give you the indication of what your child has learned. 

Each session is 50 minutes long. We ask that students please be on time.

We offer multiple tiers of coaching expertise to help meet varying parent goals. If your child needs help or structure to focus on writing homework or editing, an instructor would likely meet your needs.  If you would prefer a classroom teacher who has rubric and assessment experience, and has experience helping a child who has fallen below grade level, a credentialed teacher would likely be a good choice.  If your child is working on advanced drafts, preparing for college essay writing, or has demonstrated a particular gift or affinity for writing, a top-level professional writer can help.  Once you have a sense of the level that might be appropriate for your child, we encourage you to read their bios on our website for personality or experience fit. Or, you can always call us and speak to a team member who can help make a good match!  Finally, scheduling is key.  If one coach is not be available at your preferred time, one of our other wonderful coaches may be. If you are not seeing what you need, please let us know and we are happy to help work on a solution.

If you are participating in the Jump Private Coaching program, you will select and schedule your Jump Private Coach through our scheduling widget. If you prefer, you can tell us about your learning objectives for your child, and allow our experts to suggest a match.

With Jump Private Coaching, you will select your coach in advance. If you are dissatisfied with that coach for any reason, you are welcome to schedule a different coach in the future.

With Jump Private Coaching, you can book one session at a time, or set a recurring schedule. You can schedule your Jump Private Coaching sessions through our scheduling widget. For longer-term, recurring schedules, feel free to speak directly with your Coach to coordinate standing times that work for your schedule.

If you need to change your schedule, we ask that you provide at least 12 hours of notice, though more notice is always appreciated when possible!  

Sessions cancelled with less than 12 hours notice cannot be rescheduled and will count as a completed session.

Yes!  At any time that you need or want to switch coaches, we can have the coach transfer notes to make the transition easy for all.